Help, answers and a direct line to our team

Frequently asked

How do I register and get started?

Registration is free: enter your name, email and a few details. We email you a one-time code — enter it to sign in. Your selected subject trial requires administrator approval and will be activated within 24 hours. Your three days begin on approval.

How does the free trial work?

Request a free trial for one subject. An administrator will activate it within 24 hours; your full three days start on approval, not while you wait. Once approved, you can use Student Notes, the AI Tutor, practice questions, flashcards and mock exams. No payment or card is needed. Access ends automatically after three days unless you purchase a study package.

How does the AI technology decide what to explain?

Your question is matched against your subject's study library. The tutor explains using that content, referencing the syllabus area and chapter it comes from, and can work through examples on request.

How are flashcards generated?

As soon as a subject's study text is available, decks are built automatically for each topic and chapter. Cards are reviewed with spaced repetition, and you can add your own cards to any deck.

How closely do mock exams match the real CBE?

Question types (multiple choice, multiple response, number entry), timing and question counts are matched to the real ACCA computer-based exam for each subject, and every attempt is auto-marked instantly.

How is my readiness score calculated?

It combines flashcard mastery, question bank accuracy and mock exam results into a single per-subject score. A score above 90% indicates you're exam ready.

Can I retake a mock exam?

Yes. Free plan members get one attempt per subject; Student Pro members can resit mock exams as many times as needed, with a fresh question set each time.

Can I study on a phone or tablet?

Yes. The study library, flashcards, AI technology and mock exams all work on mobile and tablet browsers, so you can revise anywhere.

What is the process to contact Administrators of the website for any problem or support that is not covered by FAQs here?

Use the contact form on this Support Center page — it reaches the site administrators directly, and we reply within one business day. Alternatively, email Support@theprepvantage.com with your name, membership number (if you have one), the subject you're studying and a short description of the issue, and the administrators will get back to you.